Position Overview

The Associate Director - Student Services and Programs – Graduate, Professional and Other Learners has the responsibility to oversee all aspects of customer service including website, publications, communication and services by the Office of Financial Aid for specific graduate and non-traditional populations. This position is a key decision-making contributor who supports and informs high level enrollment management decisions regarding aid programs and policies to recruit and retain students. In conjunction with other leaders in the Enrollment Management division, this position guides the Office of Financial Aid's success in achieving office and University goals for enrollment.

Key Responsibilities

• Serve as a highly visible campus leader performing an integral role collaborating with other key stakeholder offices across the university and identifying opportunities to support both current and prospective students as new initiatives are conceived, developed and launched
• Function as lead reviewer of existing university aid programs and architect of improvements needed to recruit and retain students
• Lead as data source/analyst for reporting on the graduate program metrics
• Serve as campus Financial Aid liaison for students pursuing graduate, continuing education
• Counsel prospective, current, and former learners through visits, emails, presentations and phone calls
• Provide efficient and effective ongoing communications through the complex financial aid process and enables families to make informed decisions regarding the funding of higher education, while balancing the University’s needs with the learners’ expectations
• Manage and supervise the development of strategic communications, events, and outreach
• Establish and maintain policies and procedures to ensure compliance with Federal, state, and institutional regulations and policies in strategic categories of enrollment growth, graduate, and other learners

Required Skills/Qualifications

• Comprehensive knowledge and understanding of state laws, and institutional policies 
• Extensive experience with all components of calculating student financial aid eligibility
• Authority to apply aid regulations to university policies and disseminate regulatory and policy guidance of the Office of Financial Aid
• 8+ years experience working in positions of increasing responsibility in financial aid
• Ability to analyze and interpret financial data
• Demonstrated ability to maintain confidential information 
• Comfortable working in a fast-paced, dynamic environment with a proactive approach to responsibilities
• Strong written and verbal communication and listening skills
• Intermediate experience with technology, including Office 365 software, video conferencing
• Ability to work on campus (flexible and remote work arrangements available based on departmental guidelines)

Preferred Qualifications

• Master’s Degree
• Experience working in financial aid at a private college
• Experience with PeopleSoft Campus Solutions or Oracle Student Financial Planning

BU Benefits and Perks

Please check out Butler’s Total Rewards website to learn more about our benefit offerings, that include:

• Paid Time Off and Holidays:
  • 18 days of paid time off (vacation and PTO days)
  • 8 Paid Holidays
  • Paid Winter Break between Christmas Eve and New Year’s Day
  • Paid Parental Leave (after 1 year of full-time employment)
• Health:
  • Comprehensive medical, dental, and vision plans including disability and life insurance programs
• Retirement:
  • 10% employer contribution after 1 year of full-time employment
• Tuition Assistance:
  • Remission of tuition for classes taken at Butler for employees, spouses, and dependent children.
    • Eligibility after 9 months of full-time employment
    • Employees & spouses- undergraduate/graduate degrees
    • Dependents (under age 26)- undergraduate degree
    • Covers tuition only
  • Tuition Exchange Program for Dependents
• Butler Facilities Access, Discounts and Perks:
  • Access to Butler’s on-site fitness facility and libraries for full-time staff and faculty
  • LinkedIn Learning Courses
  • Free premium subscription to the Calm App
  • Discount at the College Bookstore
  • Discount on select Athletic and Arts/Events Center Performances

About Butler

Butler University is a private, nationally recognized comprehensive university encompassing six colleges: Arts, Business, Communication, Education, Liberal Arts & Sciences, and Pharmacy & Health Sciences. Approximately 4,500 undergraduate and 1,000 graduate and doctoral students are enrolled at Butler, representing 46 states and 24 countries.

Join us at the crossroads of tradition & transformation. A career at Butler University means so much more than a job. Join the dedicated, innovative, and supportive community of faculty and staff that is moving Butler Beyond.

Butler University is committed to enhancing the diversity of the student body and our faculty and staff. In addition, hiring decisions are made on the basis of an individual's qualifications, past experience, overall performance, and other employment-related criteria. Butler University provides equal opportunities for employment and advancement for all individuals, regardless of age, gender, race, religion, color, disability, veteran status, sexual orientation, national origin, or any other legally protected category.