Position Overview

Butler University's Finance Department has an opening for a student account representative. This role provides exceptional service to students, utilizing problem-solving and effective communication skills to support the student accounts team. The ideal candidate has a passion for learning and a positive, can-do attitude. Butler University offers eligible employees a variety of financial benefits including Flexible Spending and Health Savings Accounts, Tuition Remission and Exchange, and Retirement Savings Plan options.

This position requires a student-centered professional with excellent communication skills. The student account representative works closely with students, parents, and all campus partners to promote a positive learning environment and foster financial success. The successful candidate maintains confidentiality, is analytical, has exceptional problem-solving skills and is dedicated to exemplary service. The successful candidate must also be able to accurately manage multiple projects simultaneously including daily processing of payments, petty cash, departmental deposits and third-party billing requests.    

Primary Responsibilities:

• Effectively communicate with office partners across campus to resolve any issues regarding account questions/concerns, petty cash and departmental receipts
• Review outside billing requests, create invoices and follow through to payment receipt
• Demonstrate a genuine interest in students’ financial success; listen intently and communicate effectively
• Organize cyclical account information to provide accurate and thorough counseling information, present viable options as necessary
• Process student check payments daily and maintain balanced cash drawer
• Prepare check deposits daily and send to bank electronically; balance all entries and prepare end of day reports
• Exceptional counseling & problem-solving skills; advises appropriately and embraces a demonstrated commitment to accuracy

Required Qualifications

• Bachelor’s degree OR five or more years’ experience in effective consumer communications environment
• Exceptional organizational, technical and communication skills
• Demonstrated commitment to exemplary service
• Proven attention to detail and ability to work under pressure while managing multiple responsibilities
• Proficient in O365 Suite including, Microsoft Teams, Word, Excel, Outlook

Preferred Qualifications

• Knowledge of federal and state financial aid
• Proficient in Salesforce & PeopleSoft

BU Benefits and Perks

Please check out Butler’s Total Rewards website to learn more about our benefit offerings, which include:

• Paid Time Off and Holidays:
  • 18 days of paid time off (vacation and PTO days)
  • 8 Paid Holidays
  • Paid Winter Break between Christmas Eve and New Year’s Day
  • Paid Parental Leave (after 1 year of full-time employment)
• Health:
  • Comprehensive medical, dental, and vision plans including disability and life insurance programs
• Retirement:
  • 10% employer contribution after 1 year of full-time employment
• Tuition Assistance:
  • Remission of tuition for classes taken at Butler for employees, spouses, and dependent children.
    • Eligibility after 9 months of full-time employment
    • Employees & spouses- undergraduate/graduate degrees
    • Dependents (under age 26)- undergraduate degree
    • Covers tuition only
  • Tuition Exchange Program for Dependents
• Butler Facilities Access, Discounts and Perks:
  • Access to Butler’s on-site fitness facility and libraries for full-time staff and faculty
  • LinkedIn Learning Courses
  • Free premium subscription to the Calm App
  • Free subscription to the WSJ and NYT
  • Discount at the College Bookstore
  • Discount on select Athletic and Arts/Events Center Performances

About Butler

Butler University is a private, nationally recognized comprehensive university encompassing six colleges: Arts, Business, Communication, Education, Liberal Arts & Sciences, and Pharmacy & Health Sciences. Approximately 4,500 undergraduate and 1,000 graduate and doctoral students are enrolled at Butler, representing 46 states and 24 countries.

Join us at the crossroads of tradition & transformation. A career at Butler University means so much more than a job. Join the dedicated, innovative, and supportive community of faculty and staff that is moving Butler Beyond.

Butler University is an equal-opportunity employer.  We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.  We welcome applications from all individuals, regardless of age, gender, gender identity, sex, race, religion, color, disability, protected veteran status, sexual orientation, national origin, or any other legally protected category.