Position Overview

Butler University’s Information Technology department is currently seeking a passionate and skilled Infrastructure Systems Analyst who is eager to join a team that values education, collaboration, innovation, and fun. The Analyst will be involved with Butler’s enterprise infrastructure technology at all levels, including virtualized compute environment, backup and storage systems, wired and wireless networks, and associated applications (including but not limited to Windows Server/Ubuntu, Active Directory, DNS, DHCP, ESXI, and VCenter.) Additionally, the Analyst will have the unique opportunity to participate in business ventures as part of a new Butler entity in service to the local community. Alongside this, the Analyst will have the opportunity to obtain a variety of technology certifications including Cisco, Ruckus, Synology, and others. 

As a member of the Butler IT team, the Analyst will be responsible for designing and implementing robust solutions, managing system configurations, and ensuring seamless integration with emerging technologies. The role requires a hands-on approach to troubleshooting complex issues, optimizing system performance, and staying abreast of industry trends to recommend and implement innovative solutions, in addition to daily operational work (including provisioning, de-provisioning, patching, configuration updates, and remediating security issues). The Analyst will also work with hardware vendors, provide detailed written documentation of support protocols for supported systems, and provide occasional end-user training. 
 
Are you ready to move your career forward? Are you interested in joining a world-class group of technology professionals to support and enhance the teaching and learning of Butler students? If you are motivated by the ideas of equity and academic excellence upon which Butler University was founded, we invite you to consider joining our team where we boldly innovate and enrich the communities around us.   

This position offers a hybrid work model, combining both in-office and remote responsibilities.  

Responsibilities

• Collaborate with cross-functional teams to understand business requirements and translate them into scalable and reliable IT infrastructure solutions. 
• Provide expert-level support for escalated technical issues, serving as a resource for complex problem resolution and root cause analysis. 
• Collaborate closely with stakeholders to understand specific business requirements and translate them into effective IT infrastructure solutions 
• Develop and maintain comprehensive documentation, including system configurations, procedures, and troubleshooting guides. 
• Participate in capacity planning and performance tuning activities to ensure the scalability of the IT environment 
• Provide ad-hoc end-user training for application systems. 
• Provide and be committed to exceptional customer service and proactively undertake initiatives that improve customer experience.  

Required Qualifications 

• 3-5 years experience managing/supporting IT infrastructure
• 3-5 years of experience in a full-time technical role 
• Direct experience providing support for enterprise application systems 
• Experience with coding (Python/PowerShell/Bash preferred) as well as an understanding of best practices in task automation 
• Excellent verbal and written communication skills 
• Demonstrated organizational skills with exceptional attention to detail 
• Flexibility in a changing environment 
• Proven experience in analyzing system/business processes to identify inefficiencies and developing strategies for improvement 
• Ability and desire to thrive in a team environment 
• Willingness to work a flexible schedule as needed including occasional evenings, early mornings, and weekends 

Preferred Qualifications 

Experience with any of the following: 

• Windows Server 
• Ubuntu and/or Oracle Linux 
• VMware Hypervisor stacks 
• Active Directory 
• Virtualized server and storage systems 
• Network hardware including Ruckus and Cisco Meraki wireless 
• Experience with next-generation firewalls and endpoint protection systems 
• Managing switches, routers, firewall, IPS, Prime, wireless, ISE (NAC) 
• Network/platform-agnostic desktop/BYOD troubleshooting and support experience 
• DNS and DHCP (Windows based preferred) administration 
• Windows/Mac operating systems 
• Experience with cybersecurity and assessment/remediation of identified security risks 
• Experience with data ingest systems including CSV input/output 
• Experience with vendor relationship management 
• Project management/budgeting experience 
• Experience in a higher education and/or a large/complex IT organization 
• Experience with writing, organizing and maintaining technical documentation 
• 4-year degree in a technical field 

Additionally, qualified candidates should possess the following: 

• Proven customer service and telephone skills; professional appearance and demeanor under pressure
• Desire to learn and support multiple platforms (Windows, Linux, Apple, etc.) 
• Ability to visualize, articulate, conceptualize and solve problems 
• Experience leading small and mid-sized projects 
• Ability to organize/manage work that is assigned from different sources while balancing shifting priorities 

Character traits, including the following: trustworthy; exhibits bias for action and avoids analysis paralysis; seeks to understand before being understood; client advocate; and willing to change and try new things 

BU Benefits and Perks

Please check out Butler’s Total Rewards website to learn more about our benefit offerings, which include:

• Paid Time Off and Holidays:
  • 18 days of paid time off (vacation and PTO days)
  • 8 Paid Holidays
  • Paid Winter Break between Christmas Eve and New Year’s Day
  • Paid Parental Leave (after 1 year of full-time employment)
• Health:
  • Comprehensive medical, dental, and vision plans including disability and life insurance programs
• Retirement:
  • 10% employer contribution after 1 year of full-time employment
• Tuition Assistance:
  • Remission of tuition for classes taken at Butler for employees, spouses, and dependent children.
    • Eligibility after 9 months of full-time employment
    • Employees & spouses- undergraduate/graduate degrees
    • Dependents (under age 26)- undergraduate degree
    • Covers tuition only
  • Tuition Exchange Program for Dependents
• Butler Facilities Access, Discounts and Perks:
  • Access to Butler’s on-site fitness facility and libraries for full-time staff and faculty
  • LinkedIn Learning Courses
  • Free premium subscription to the Calm App
  • Free subscription to the WSJ and NYT
  • Discount at the College Bookstore
  • Discount on select Athletic and Arts/Events Center Performances

About Butler

Butler University is a private, nationally recognized comprehensive university encompassing six colleges: Arts, Business, Communication, Education, Liberal Arts & Sciences, and Pharmacy & Health Sciences. Approximately 4,500 undergraduate and 1,000 graduate and doctoral students are enrolled at Butler, representing 46 states and 24 countries.

Join us at the crossroads of tradition & transformation. A career at Butler University means so much more than a job. Join the dedicated, innovative, and supportive community of faculty and staff that is moving Butler Beyond.

Butler University is an equal-opportunity employer.  We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.  We welcome applications from all individuals, regardless of age, gender, gender identity, sex, race, religion, color, disability, protected veteran status, sexual orientation, national origin, or any other legally protected category.