Current Butler students can find information regarding employment by visiting the Internship & Career Services page.

Student Account Representative - Payment Specialist

Apply now Job no: 494699
Work type: Staff Full-time
Location: Indianapolis
Categories: Administrative, Academic & Student Services

Butler University's Finance Department has an opening for a student account representative. This role provides exceptional service to students, utilizing problem-solving and effective communication skills to support the student accounts team. The ideal candidate has a passion for learning and a positive, can-do attitude. Butler University offers eligible employees a variety of financial benefits including Flexible Spending and Health Savings Accounts, Tuition Remission and Exchange, and Retirement Savings Plan options.

This position requires a student-centered professional with excellent communication skills. The student account representative works closely with students, parents, and all campus partners to promote a positive learning environment and foster financial success. The successful candidate maintains confidentiality, is analytical, has exceptional problem-solving skills and is dedicated to exemplary service. The successful candidate must also be able to accurately manage multiple projects simultaneously including daily processing of payments, petty cash, departmental deposits and third-party billing requests.    

Primary Responsibilities:

  • Effectively communicate with office partners across campus to resolve any issues regarding account questions/concerns, petty cash and departmental receipts
  • Review outside billing requests, create invoices and follow through to payment receipt
  • Demonstrate a genuine interest in students’ financial success; listen intently and communicate effectively
  • Organize cyclical account information to provide accurate and thorough counseling information, present viable options as necessary
  • Process student check payments daily and maintain balanced cash drawer
  • Prepare check deposits daily and send to bank electronically; balance all entries and prepare end of day reports
  • Exceptional counseling & problem-solving skills; advises appropriately and embraces a demonstrated commitment to accuracy

Required Qualifications

  • Bachelor’s degree OR five or more years’ experience in effective consumer communications environment
  • Exceptional organizational, technical and communication skills
  • Demonstrated commitment to exemplary service
  • Proven attention to detail and ability to work under pressure while managing multiple responsibilities
  • Proficient in O365 Suite including, Microsoft Teams, Word, Excel, Outlook

Preferred Qualifications

  • Knowledge of federal and state financial aid
  • Proficient in Salesforce & PeopleSoft

Butler University is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.  we welcome applications from all individuals, regardless of age, gender, gender identity, sex, race, religion, color, disability, protected veteran status, sexual orientation, national origin, or any other legally protected category. 

As a condition of employment, Butler University requires COVID-19 vaccinations for all students, faculty, and staff (subject to applicable law). COVID-19 Vaccination Requirement FAQs


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Butler University is committed to enhancing the diversity of the student body and our faculty and staff. In addition hiring decisions are made on the basis of an individual's qualifications, past experience, overall performance, and other employment-related criteria. Butler University provides equal opportunities for employment and advancement for all individuals, regardless of age, gender identity, sex, race, religion, color, disability, veteran status, sexual orientation, national origin, or any other legally protected category.