Job no: 494151
Work type: Staff Full-time
Categories: Information Technology
Butler University’s Department of Information Technology is looking for a dynamic Salesforce Administrator who will play a pivotal role in advancing Salesforce CRM and Marketing Cloud at the University. This role will serve as Salesforce subject matter expert, closely working with stakeholders, vendors, and internal teams throughout the university to provide process improvement, configuration, support, as well as Marketing Cloud data integration and email campaigns. Reporting to the Assistant Director, Development and working closely with the IT development team, Marketing and Communication and other university leaders, the Salesforce Administrator is responsible for designing and implementing enterprise-wide solutions that improve customer interactions and process efficiencies. A key objective for this role will be to identify, develop, and deploy creative solutions to complicated business challenges. Successful applicants will be collaborative, self-motivated problem solvers who enjoy meaningful work in a hybrid working environment.
Manage the technical aspects of Salesforce.com CRM application, including the Ask.Butler.edu portal, custom integrations, applications, Experience Cloud, and implement Salesforce releases with minimum user disruption
Manage the technical aspects of Salesforce Marketing Cloud application, including the portal, custom integrations, applications, and Marketing Cloud Connector.
Prototype and build objects, fields, validation rules, page layouts, calculated fields and Flows.
Define security with roles, groups, profiles, permission sets, and field-level security. Maintain the functional areas of data management, monitor end-user usage and security and ensure data integrity across all systems.
Work with vendors, project sponsors and other IT staff to gather and evaluate project requirements, ensure that client partnership translates demand into effective requirements, and to recommend solutions that meet the business/academic partners goals while aligning with university objectives
Maintain documentation of changes/releases, knowledge articles, business processes, design/architecture, etc.
Qualifications and Requirements:
Butler University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We welcome applications from all individuals, regardless of age, gender, gender identity, sex, race, religion, color, disability, protected veteran status, sexual orientation, national origin, or any other legally protected category.
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