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Systems Operations Analyst

Apply now Job no: 493589
Work type: Staff Full-time
Location: Indianapolis
Categories: Information Technology

Position Overview

Butler University’s Information Technology department is currently seeking a passionate and skilled Systems Operations Analyst who is eager to join a team that values education, collaboration, innovation, and fun. The Analyst will enjoy a unique opportunity to be involved in Butler’s enterprise applications, data, and infrastructure systems at all levels including implementation, daily operations, support, and maintenance. 

Primarily, the Analyst will focus on system integrations including oversight of account provisioning and decommissioning, single sign-on, and ensuring underlying processes are maintained in a healthy, reliable, and efficient manner. The Analyst will also seek to build upon, improve, and create efficiencies in current processes through automation/scripting. In addition, the Analyst will work in conjunction with the IT Data Team and inter-departmental power users to schedule/review regular processes and assist with data integrations between the university’s system of record and other applications.  The Analyst will be responsible for some application support and related systems infrastructure support. 

In this role, the Analyst will work closely with the IT Operations, Data, and Enterprise Architecture teams on implementation projects, maintain vendor relationships, carry out limited end-user training, and remain current on technology/application trends. The Analyst will also work closely with Butler’s faculty and staff as well as partner organizations to translate business needs into workable solutions, while continually evaluating existing systems and implementing changes to improve them.

All interested applicants should be driven, detail-oriented, curious, flexible, collaborative, highly organized, comfortable with change, and team-oriented.

Key accountabilities of the Systems Operations Analyst include:

  • Oversee user account management and accompanying processes/automations

  • Oversee single sign-on environment (including AD, LDAP, GSuite, and Auth0) and implement new SSO integrations

  • Seek opportunities to create efficiencies and/or automations in existing applications or systems

  • Respond to client requests regarding parameters for standard data loads

  • Schedule processes, review process logs and re-schedule the IT processes that run from a wide variety of systems/applications

  • Select application support/other infrastructure support tasks as assigned

  • Analyze system/business processes to identify inefficiencies and develop strategies for improvement

  • Build and maintain system documentation and support articles for a variety of audiences

  • Provide world-class service and support for university students, faculty, staff, and guests

Minimum requirements include:

  • 3+ years of full time experience in a technical support environment

  • Scripting/automation experience, preferably with Python, PowerShell, and/or Bash

Preferred requirements include:

  • Experience with single sign-on implementation/maintenance

  • Experience with maintenance of user account provisioning systems

  • Demonstrated experience in seeking/implementing efficiencies/improvements to existing systems

  • Network/platform-agnostic network troubleshooting and support experience

  • Bachelor’s degree in Information Technology or a related field 

  • Linux/UNIX, Windows Server administration experience

  • Experience in a higher education and/or a large/complex IT organization

Additionally, qualified candidates should possess the following:

  • Excellent verbal and written communication skills; demonstrated organizational skills with exceptional attention to detail; demonstrated teamwork skills

  • Proven customer service and telephone skills; professional appearance and demeanor under pressure

  • Desire to learn and support multiple platforms (Windows, Linux, Apple, etc.)

  • Ability to visualize, articulate, conceptualize and solve problems

  • Experience leading small and mid-sized projects

  • Ability to organize/manage work that is assigned from different sources while balancing shifting priorities

  • Flexibility in a changing environment and self-starter, capable of making independent decisions

  • Character traits including: trustworthy, exhibits bias for action and avoids analysis paralysis, seeks to understand before being understood, client advocate, willing to change and try new things

  • Willingness to work extra hours as needed; some evenings, early mornings and weekends to accommodate maintenance window

 

Butler University is committed to enhancing the diversity of the student body and our faculty and staff. In addition hiring decisions are made on the basis of an individual's qualifications, past experience, overall performance, and other employment-related criteria. Butler University provides equal opportunities for employment and advancement for all individuals, regardless of age, gender identity, sex, race, religion, color, disability, veteran status, sexual orientation, national origin, or any other legally protected category.

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Butler University is committed to enhancing the diversity of the student body and our faculty and staff. In addition hiring decisions are made on the basis of an individual's qualifications, past experience, overall performance, and other employment-related criteria. Butler University provides equal opportunities for employment and advancement for all individuals, regardless of age, gender identity, sex, race, religion, color, disability, veteran status, sexual orientation, national origin, or any other legally protected category.